Let's make tech a more human place.
Hi, my name is Bryan.
I'm a content designer, UX writer, and conversational storyteller. I have experience using words to create seamless user experiences for a diverse set of industries including fintech and edtech.
Here's what I can do for you
Craft a cohesive story
Humanize your copy
Ask important questions
Help your users
I'll ensure your message is compelling, consistent, and resonates with your target audience.
I'll write copy with authentic and conversational language to match your voice and tone and make a connection with your users.
I'll push back and ask the tough questions that are crucial to the design-thinking process.
I'll address pain points and guide users through a seamless and enjoyable experience.
And this is why it matters
Data from CX by Design (2020), ExperiencePoint (2019), Forbes (2023), and Adobe (2017)
Half
of design-led companies say design-thinking results in more satisfied and loyal customers.
46%
of companies that don't have design-thinking reported that their digital CX is on par or weaker than competitors.
1
in 3 customers will leave a brand they love after just one bad experience.
16
people hear about a user's negative experience, but only 9 people hear about a user's positive experience.
71%
of companies say design thinking has improved the working culture at their organizations.
69%
of design-led firms perceive the innovation process to be more efficient with design-thinking.
Brands I've impacted
See for yourself.
Don't just take me for my word. Look at some of the projects I've worked on and the impact I've had.
Looking for more?
Check out all my selected projects.
Read my latest piece
How to give users bad news
You seemingly can’t have a conversation in the UX industry, without acknowledging the importance of the user, how they feel, and how an experience works for them. But what happens when you can’t give the user what you know they want?
Bad news comes in all forms. Today, we live in a world where if something isn’t monetized, you’re early. Most times users face disappointment it’s because of price increases or new rules that make a product or service less enjoyable. (Yes, I’m looking at you, Netflix). So, as a writer in the UX space, how do we deliver this blow softly?